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Everything Thomas Cook customers abroad need to know  

Everything Thomas Cook customers abroad need to know  

Holidaymakers can usually apply to their credit or debit card provider to be reimbursed. Not all travel insurance policies provide coverage when a firm collapses. But in this case, the DfT said everyone on a Thomas Cook holiday with a return flight to the UK within the two weeks will be brought home free of

Holidaymakers can usually apply to their credit or debit card provider to be reimbursed. Not all travel insurance policies provide coverage when a firm collapses.

But in this case, the DfT said everyone on a Thomas Cook holiday with a return flight to the UK within the two weeks will be brought home free of charge, whether they are Atol protected or not and regardless of their nationality.

You probably wont be entitled to make a claim for out of pocket expenses and additional nights of hotel accommodation.  But you may be able to claim from your travel insurer, bank or your credit card issuer.

What about future holidays?

All Thomas Cook holidays have been scrapped so if you have an upcoming Thomas Cook Airlines flight leaving from the UK, do not go to your UK airport.

Operation Matterhorn does not cover any outbound flights from the UK. And if you choose to book a new flight with another airline out of the UK, you will not be eligible for a repatriation flight.





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Susan E. Lopez
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