Samsung has delayed the launch of its £1,799 Galaxy Fold smartphone after early reviewers reported that the screens were breaking after just a few days of use. The company had planned to release the phone on 26th April, but now it says it needs more time to investigate the issues and to conduct more tests
Samsung has delayed the launch of its £1,799 Galaxy Fold smartphone after early reviewers reported that the screens were breaking after just a few days of use.
The company had planned to release the phone on 26th April, but now it says it needs more time to investigate the issues and to conduct more tests on the phone.
In a statement, the company said that it will announce a new release date for Galaxy Fold in “the coming weeks”, implying that the launch will be delayed by at least a month.
It comes after some US-based tech reviewers started to voice concerns over the build quality of the handset samples they had received.
The reviewers, who had used the device for only a few days, reported issues with the handset’s innovative folding screen, including breaks and bulges.
They discovered that peeling off the plastic film from the device’s screen made the handset unusable. The Galaxy Fold’s 7.3-inch screen is made of a thin sheet of foldable plastic instead of glass and the film is an integral part of the screen, and meant to stay on the device, according to Samsung.
One reviewer noticed that the left half of the handset flickered, while another saw a bulge under the screen causing distortion in the screen’s image.
According to Samsung, its preliminary investigation suggested that some of the issues reported could be “associated with impact on the top and bottom exposed areas of the hinge” .
There was also an instance where some “substances” were found inside the handset with a troubled display, the company admitted.
“We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding,” Samsung said on its website.
The company has also sent emails to customers who pre-ordered the smartphone, saying they will be updated in next two weeks with more specific information about the shipping of the device.
According to some commentators, reviewers were basically given a beta product without proper guidelines from Samsung on how to use the phone. For example, users were not told that they should not peel off the handset’s protective coating.