It’s one thing to have a website where your customers can easily place their orders for your products; it’s another to be able and ready to fulfil those orders when the time comes. The order fulfilment process is something with which many small and medium-sized businesses are increasingly having difficulties with, particularly during peak seasons
It’s one thing to have a website where your customers can easily place their orders for your products; it’s another to be able and ready to fulfil those orders when the time comes. The order fulfilment process is something with which many small and medium-sized businesses are increasingly having difficulties with, particularly during peak seasons and holidays which lead to an increase in demand.
But there is a solution which you may already be aware of but haven’t yet taken advantage of; e-commerce fulfilment services. With an e-commerce fulfilment partner, you can take care of customer orders and be sure that your orders are picked, packed, sorted, and sent properly, promptly, and efficiently. An ecommerce fulfilment helps you in other ways too – it can help increase your sales and your customer satisfaction, thereby improving your customers’ level of experience with your brand as well. The following is a list of the concrete benefits of an e-commerce fulfilment service for your business.
- Reduce your shipping costs
There’s no doubt that your shipping expenses can be quite formidable, even if you have a lot of sales. But since the volume of orders you have governs the rate for shipping when you work with a fulfilment company, you can have access to better shipping rates. Most, if not all, e-commerce fulfilment companies will let you ‘ride’ on the shipping rates they get from their own providers, and this means that you can benefit from a bulk shipping volume and cost. Additionally, since you are working with an e-commerce fulfilment partner, you can also get tremendous savings on the cost of materials for packing and shipping, since they can provide you with bulk discounts as well.
- Deliver your goods more quickly
If you try to do order fulfilment yourself, you will probably do it from a location which is already convenient for your business. But this also means that the location you choose may not be the best location which can offer minimal cost and minimal transport times. However, if you work with an ecommerce fulfilment partner, you can benefit from various locations, whether national or international, due to your fulfilment partner’s connections and facilities. This will not only reduce your shipping expenses but also ensure that your goods are delivered in a faster manner.
- Reduce your overall operational expenses
If you run your own order fulfilment process, you have to contend with a variety of operational costs ranging from the salary of additional staff and employees to the purchasing of equipment as well as the rental or purchase of storage space. In other words, to fulfil orders, you have to make a significant investment. But when you make use of an e-commerce fulfilment service, they will take care of all aspects, from labour to rent to equipment and facilities and other operational expenses. Furthermore, since the e-commerce fulfilment service has its own expert staff, you don’t need to hire additional staff, which also entails additional training and employee management.
- You pay only for what you need
If you have your own facility, warehouse, and staff for order fulfilment, you will have to pay for everything, and you will most certainly have fixed expenses every month, regardless of whether you have a hundred or a hundred thousand orders. But if you have an e-commerce fulfilment service as a partner, you don’t have to pay for extra facilities and workers; your expenses will be based only on what you need. The typical pricing for e-commerce fulfilment services will depend on what activity you require, which means that you only pay when a customer places an order. In both the short- and long-term, this provides you with significant benefits indeed.
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